Last updated: 11 September 2026
These terms govern your use of Phoxez, a messaging platform operated by Supportefy, Amman, Jordan. By creating an account you agree to them.
1. The service
Phoxez lets you connect your own WhatsApp Business number through the Meta Cloud API, and optionally a Telegram bot, to send template campaigns, reply to customers, manage contacts and lists, and work from a shared team inbox. Phoxez is not affiliated with Meta or Telegram. Your use of those channels is also subject to their own terms and messaging policies.
2. Your account
- You must provide accurate information and keep your login details private. You are responsible for activity under your account, including that of team members you add.
- One person or business per account. You may not share an account between businesses.
- You must be legally able to enter into this agreement on behalf of your business.
3. Your channels and credentials
You bring your own WhatsApp Business Account, phone number and access token, or Telegram bot token. You are responsible for keeping them valid. If Meta or Telegram restricts or suspends your number or bot, Phoxez cannot restore it.
4. Acceptable use
You agree not to use Phoxez to:
- message people who have not agreed to hear from you, or continue messaging people who asked you to stop;
- send content that is illegal, deceptive, harassing, or that violates WhatsApp's or Telegram's policies;
- upload contact data you do not have the right to use;
- attempt to access other accounts, probe or overload the service, or resell access without our written agreement.
We may suspend or close accounts that breach these rules.
5. Plans, billing and limits
- Plans are priced in Jordanian dinar (JOD) and billed for the period shown on the pricing page. Each plan has limits, for example on contacts, campaigns, conversations, team members and channels. When a limit is reached, the related action pauses until you upgrade or the period renews.
- Fees paid to Phoxez do not include the per-message charges that Meta bills you directly for WhatsApp conversations.
- A free plan, where offered, is for evaluation and can be changed or withdrawn.
- Payments are processed by third-party providers. Fees for a period already started are not refunded unless the law requires it.
6. Your data
Your contacts, messages and content remain yours. You grant Phoxez only the permission needed to store, process and transmit them to run the service. How we handle personal data is described in the Privacy Policy.
7. Availability and changes
We work to keep Phoxez available but do not promise uninterrupted service. Delivery of messages depends on Meta, Telegram, telecom networks and the recipient's device, which we do not control. We may change or retire features; material changes to paid features will be announced in advance where practical.
8. Liability
Phoxez is provided as is. To the extent the law allows, we are not liable for indirect losses, lost profits, or losses caused by third-party platforms, by your content, or by your breach of these terms. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
9. Ending the agreement
You can close your account at any time from the dashboard or by contacting us. We can close accounts for breach of these terms, or on 30 days notice if we stop offering the service. On closure, your data is handled as described in the Privacy Policy.
10. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and disputes are subject to the courts of Amman.
11. Contact
Questions about these terms: info@phoxez.com or WhatsApp +962 79 012 3700.